ACT Community Services Directorate: A Close Look at Your Ideal Public Sector Employer
Considering a career in the public sector? Look no further than the ACT Community Services Directorate (CSD). Offering a wealth of opportunities in child and family support, housing services, and disability assistance, CSD is an essential part of Canberra's public service landscape. In this article, we’ll explore what makes CSD a standout employer, based on their most recent annual report. If you’re interested in making a meaningful impact while advancing your career, keep reading!
AT-A-GLANCE:
• Name of Department: ACT Community Services Directorate
• Location: Canberra, ACT
• CEO: Catherine Rule
• Total Revenue: $191.4 million
• Total Number of Employees: 864
DID YOU KNOW? 🤯
The ACT Community Services Directorate (CSD) plays a crucial role in supporting vulnerable individuals and families across the ACT. They manage social housing initiatives that help thousands of Canberrans find safe and affordable homes. CSD’s impact is far-reaching—did you know that the directorate manages over 15,000 social housing tenancies? 🏡
THE QUALIFICATIONS, CERTIFICATIONS, TRADES, PROFESSIONS, WORK EXPERIENCES & SKILLS MOST SUITED TO CSD
Top 5 Academic Qualifications Most Suited to CSD:
Certificate / Diploma Level: Certificate IV in Disability, Community Services, or Youth Work. These foundational qualifications are ideal for those interested in direct service delivery in vulnerable communities.
Bachelor / Master Level: Bachelor’s in Social Work, Psychology, or Social Sciences. These degrees provide the technical knowledge and skills to engage with at-risk populations through programs and case management.
PhDs: Doctorates in Social Policy, Public Administration, or Community Development. PhDs can prepare professionals for leadership or research roles, supporting evidence-based service delivery.
Top 5 Certifications Most Suited:
Child Protection Certification
Trauma-Informed Care Training
First Aid and CPR Certification
Mental Health First Aid Certification
Project Management Certification
Top 5 Trades / Professions Most Suited:
Social Workers
Child Protection Officers
Youth Support Workers
Disability Support Practitioners
Housing and Property Managers
Top 5 Skills Most Suited:
Soft Skills: Empathy, communication, active listening, problem-solving, and adaptability. These essential skills ensure strong relationships with vulnerable individuals.
Technical Skills: Knowledge of case management systems, Microsoft Office Suite, data analysis, and project management tools are crucial in maintaining smooth operations and effective client support.
General Skills: Strong attention to detail, effective time management, client-focused service delivery, and stakeholder engagement.
Top 5 Work Experiences Most Suited:
Experience in client services within community support programs
Background in housing management or public housing services
Work within the child protection or youth justice sectors
Roles in non-profit organizations serving vulnerable populations
Government roles that involve compliance, risk management, and policy analysis
THE KEY FACTS
Name of Department: ACT Community Services Directorate
Name of CEO: Catherine Rule
Location: ACT (Canberra)
Year Founded: 1989
Main Mission and Purpose of the Organisation:
CSD’s mission is to improve the lives of vulnerable individuals in the ACT by providing essential services like child protection, housing assistance, and disability support. Through early intervention and support programs, they aim to create a safer, more inclusive community.
Example: One of their most significant initiatives is the Housing ACT program, which has assisted thousands of low-income families in securing stable, long-term housing.Main Duties of the Organisation:
The directorate’s core responsibilities include providing child and family services, administering housing programs, and supporting people with disabilities. They work closely with both government and non-government entities to ensure that these services reach those who need them the most.
Example: Through Housing ACT, the directorate supports tenants by offering affordable housing options and a range of support services to help them maintain housing stability.Key Projects, Strategic Priorities, and Future Plans:
CSD is committed to expanding housing options and enhancing support for individuals with disabilities and at-risk children. Their focus for the next few years includes improving housing stock, expanding mental health services, and further developing their child protection services.
Example: One of their future initiatives involves reducing homelessness by providing proactive support services to vulnerable individuals at risk of losing their homes.
THE EMPLOYEES & REVENUE
Total Number of Employees: 864
Salary Bands:
Entry-level: $60,000 - $75,000
Mid-career: $75,000 - $90,000
Senior positions: $90,000 - $120,000+
Average Salary in the Department: Approx. $85,000
Total Revenue: $191.4 million
Average Revenue per Employee: $221,000
GETTING A JOB AT CSD
CSD offers a variety of roles for individuals with a wide range of qualifications, from entry-level positions to senior roles. Whether you have a Certificate, Bachelor’s, or a PhD, there’s a job for you in the ACT Community Services Directorate.
Which Academic Subjects Are Most Sought After?
Certificate/Diploma Level: Community Services, Housing Management, Social Work
Bachelor/Master Level: Social Work, Psychology, Public Administration, Social Policy
PhDs: Social Policy, Public Administration, Child Protection Research
Which Trades/Professions Are Most Suited?
Social Workers, Youth Workers, Housing Officers, Disability Support Workers, Child Protection SpecialistsWhich Work Experiences Are Most Suited?
Experience in social services, child protection, housing programs, or governmental roles dealing with at-risk populations.Which Skills Are Most Sought After?
Soft Skills: Strong communication, empathy, and conflict resolution.
Technical Skills: Data analysis, project management, case management systems, and Microsoft Office Suite.
General Skills: Organizational skills, multitasking, and decision-making.
WANT MORE INFORMATION ON CSD?
For more details on how you can join CSD or for job vacancies, visit the official website ACT Community Services Directorate or contact them at:
Address: GPO Box 158 Canberra ACT 2601
Phone: 132281
Email: actauditorgeneral@act.gov.au
Website: www.act.gov.au
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DISCLAIMER:
The information provided in this article is for informational purposes only and is based on publicly available information, including annual reports. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information on this article. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this article.