Inside Australia Post: Your 60-Second Guide to Landing Your Dream Role 🚀
Ever wondered what it’s really like to work at Australia Post? We’ve crunched the numbers and dissected their latest annual report so you don’t have to! In this quickfire overview, you’ll discover everything you need to know about this renowned government business enterprise—from its billion-dollar revenue and impressive national reach to the skills, qualifications, and trades they value most. Whether you’re a seasoned job seeker or a fresh graduate, keep reading to see how you can leverage your background to launch a fulfilling career at Australia Post.
AT-A-GLANCE:
Name of Department / Council: Australia Post (formally, the Australian Postal Corporation)
Location: Australia-wide
CEO: Paul Graham
Total Revenue: AUD $9.129 billion
Total Number of Employees: 64,000+
THE QUALIFICATION, CERTIFICATIONS, TRADES, PROFESSIONS, WORK EXPERIENCES & SKILLS MOST SUITED TO
Top 5 Academic Qualifications Most Suited:
Business / Commerce – Ideal for corporate roles, finance, and overall business operations.
Logistics / Supply Chain Management – Australia Post’s largest growth area is parcels and eCommerce fulfillment.
IT / Computer Science – Critical for digital transformation, app development, and cyber security initiatives.
Marketing / Communications – Enhances brand campaigns, strategic partnerships, and eCommerce collaborations.
Human Resources / People Management – Helps shape workforce development and maintain a culture of safety and performance.
Top 5 Certifications Most Suited:
Project Management (e.g., PRINCE2, PMBOK, Agile) – Streamlines new parcel facilities, technology upgrades, and other large-scale initiatives.
Workplace Health & Safety (Cert IV) – Ensures compliance, risk reduction, and team wellbeing across a vast operational workforce.
Leadership & Management (Diploma) – Empowers team leaders to coach and direct large, diverse teams effectively.
Cert III or IV in Retail Services – Vital for Post Office transactions, customer engagement, and day-to-day operations.
Certifications in Data Analytics or Cyber Security – Used to manage secure data and enhance parcel-tracking systems.
Top 5 Trades / Professions Most Suited:
Motor Mechanics / Vehicle Maintenance – Maintaining one of Australia’s biggest delivery fleets, including electric delivery vehicles (eDVs).
Electrical / Electronics Technicians – Servicing automated sorting machines and other high-tech logistics equipment.
Customer Service Professionals – Helping customers at 4,198 Post Offices or via Australia Post’s Customer Success teams.
IT Specialists (Software / Networks) – Leading digital upgrades and ensuring seamless service for millions of customers.
Logistics & Warehouse Operators – Handling the ever-expanding flow of parcels in distribution centers nationwide.
Top 5 Skills Most Suited:
Communication Skills – Essential for retail, customer service, and cross-functional projects.
Leadership & Collaboration – Needed to unite large teams across various sites and projects.
Adaptability / Problem-Solving – Key to thriving amid rapidly shifting parcel demands and digital transformations.
Data Analysis – Critical for optimizing routes, forecasting volumes, and enhancing the customer experience.
Customer-Centric Mindset – As parcels become a top priority, understanding and meeting customer needs is paramount.
Top 5 Work Experiences Most Suited:
Retail & Sales – Proven track record of driving foot traffic, delivering customer solutions, and meeting revenue goals.
Logistics / Transport – Ideal for fleet management and operational planning across a vast distribution network.
Public Sector / Government – Familiarity with accountability, regulatory compliance, and community service obligations.
Project or Change Management – Australia Post is modernizing its letters service while scaling up parcels, so change leaders are in demand.
Tech Deployment & Innovation – Harnessing new technologies—from advanced parcel sorters to automated self-service solutions.
THE KEY FACTS
Name of Department: Australia Post
Name of CEO: Paul Graham
Location: Australia-wide
Year Founded: Over 200 years ago, tracing back to 1809
Main Mission & Purpose of the Department:
Australia Post connects people across the nation, delivering essential services and helping businesses flourish in the digital economy. Today, it’s evolving toward what customers want most: reliability, choice, and simplicity.Real-World Example: The newly launched Australia Post Metro next-day service provides speedy parcel delivery in major metro areas to meet customer demands for quicker turnarounds.
Main Duties of the Department:
Deliver parcels and letters to 12.7+ million addresses
Operate over 4,000 Post Offices, more than half of which are located in regional and rural communities
Provide crucial financial and identity services, including banking, bill payments, and passport applications
Innovate in eCommerce, supporting businesses with MyPost Business tools and advanced parcel-tracking capabilities
Real-World Example: In FY24, Australia Post handled around 2.3 billion articles, ensuring even remote areas stay connected.
Key Projects, Key Strategic Priorities, Future Plans & Initiatives:
Post26 Strategy: Focus on building a sustainable letters service, scaling up parcels, delivering cutting-edge digital services, and modernizing Post Offices.
Parcel Network Expansion: Opening new facilities (such as Avalon and Ballarat in Victoria) to process parcels more efficiently.
Fleet Modernization: Increasing the number of electric delivery vehicles for improved safety and sustainability.
Digital Enhancements: Boosting features in the AusPost app, from scam protection to flexible redirection options, to ensure reliability and convenience.
Did You Know?
In FY24, Australia Post delivered 1.76 billion letters while the total cost of providing the regulated letters Community Service Obligation reached $447 million. Despite letter volumes dropping by 12.9%, parcel revenues continue to climb.
THE EMPLOYEES & REVENUE
Total Number of Employees: Approximately 64,000 (includes direct employees, contractors, and Licensees)
Total Number of Employees at Each Pay Level:
The Annual Report does not publish a full breakdown for all 64,000 employees. However, it notes that 338 employees (outside the executive cohort) earn above $250,000, grouped in salary bands up to $845,000.
Salary Bands (Indicative at the Higher Levels):
$270,001–$295,000
$295,001–$320,000
… up to $820,001–$845,000.
The Group CEO & Managing Director’s total remuneration in FY24 was $2.69 million (accrual basis).
Average Salary in the Department:
The Annual Report does not provide a single, all-employee average salary figure.
Total Revenue: AUD $9.129 billion for FY24
Average Revenue per Employee: Approx. $142,600 (total revenue divided by 64,000 employees).
GETTING A JOB AT AUSTRALIA POST
📊 Which Academic Subjects Are Likely to Be Most Sought After, and of Value?
Certificate / Diploma Level:
Cert II / III in Customer Engagement – Great for frontline retail or Contact Centre roles.
Cert IV in Logistics – Supports parcel flow, operational support, and route optimization.
Diploma in Business Administration – Useful for team leadership, project support, or office coordination.
Bachelor / Master Level:
Bachelor of Business (Operations Management) – Perfect for overseeing large-scale distribution and supply chain tasks.
Bachelor of Information Technology / Computer Science – Integral to driving continuous app improvements, digital tools, and data security.
Master of Project Management / MBA – Ideal for coordinating multi-year strategies like Post26 and influencing organization-wide transformation.
PhDs:
PhD in Data Science / AI – Applies to analytics on parcel volumes, predictive modeling, and operational efficiencies.
PhD in Engineering / Robotics – Advances automation in parcel-sorting facilities and R&D for sustainable logistics.
💡 Which Trades & Professions Are Likely to Be Most Sought After, and of Value?
Electric Vehicle (EV) and Motorcycle Mechanics
Electrical / Mechanical Technicians for parcel sorters
Retail / Sales Professionals for Post Office network
Professional Drivers & Logistics Coordinators
IT Developers / Cloud Specialists
🎯 Which Work Experiences Are Likely to Be Most Sought After, and of Value?
eCommerce Fulfillment or Warehouse Experience
Leadership Roles in Retail or Service Sectors
Public Sector or Government Enterprise Experience
Safety & Risk Management
Technology Implementation & Change Management
⚡️ Which Skills Are Likely to Be Most Sought After, and of Value?
Soft Skills: Communication, empathy, adaptability, teamwork.
Technical Skills: Data analytics, robotic process automation, cloud computing, cyber security.
General Skills: Continuous improvement, stakeholder engagement, time management, problem-solving.
🤔 Which Hobbies & Interests Align with the Work of This Department?
Tech Enthusiasts (e.g., coding, emerging logistics)
Community Volunteering (reflects core postal values)
Environmental Sustainability Projects
DIY / Hands-On Skills (helpful in facility maintenance)
Online Selling / eCommerce Side Gigs
WANT MORE INFORMATION ON THIS DEPARTMENT?
Contact the Department:
Australia Post
Head Office Address: 111 Bourke St, Melbourne VIC 3000, Australia
Telephone: 13 7678 (within Australia)
Customer Service Inquiries: 13 13 18 (within Australia)
Email: Contact Form
Website URL: https://auspost.com.au
FAST-TRACK YOUR GOVERNMENT CAREER 🚀
Want to skip the frustration of crafting the perfect government job application? Join the waitlist for Gov Job Pro and turn your dream of a government career into reality in just 15 minutes. Our AI-powered platform creates:
✓ Tailor-made two-page Selection Criteria Responses
✓ Tailor-made government Resumes
✓ Tailor-made Cover Letters
Be among the first to access our game-changing application tool!
DISCLAIMER: The information provided in this article is for informational purposes only and is based on publicly available information, including annual reports. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information on this article. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this article.