Northern Territory Consumer Affairs: Your Guide to Consumer Protection and Services in 2023-24 🚀
At-A-Glance:
Name of Department: Northern Territory Consumer Affairs (NTCA)
Location: Northern Territory (Darwin and Alice Springs)
CEO: Traci Keys (Commissioner)
Total Revenue: $$2.656 million – NT Government output funding for 2023-24
Total Number of Employees: 17 staff members (spread across two offices: Darwin and Alice Springs)
Did You Know? 🤔
NTCA helped consumers prevent $411,830 in potential losses from scam websites in 2023-24! By exposing 36 scam websites, they saved Territory consumers from losing substantial amounts.
The Qualifications, Certifications, Trades, Professions, Work Experiences & Skills Most Suited to NTCA:
Top 5 Academic Qualifications Most Suited:
Certificate IV in Consumer Protection
Why it's valuable: Provides knowledge in consumer rights, complaints handling, and dispute resolution—core areas NTCA focuses on.Bachelor's Degree in Law
Why it's valuable: Crucial for legal expertise needed to interpret consumer protection laws and ensure compliance with NTCA's regulatory activities.Bachelor's/Master's Degree in Social Work
Why it's valuable: Supports roles in tenancy disputes and aiding vulnerable consumers, aligning with NTCA’s mission to protect and support tenants in distress.Diploma of Community Services
Why it's valuable: Perfect for outreach workers who play a vital role in educating and assisting community members regarding consumer rights and responsibilities.Bachelor's Degree in Communications or Public Relations
Why it's valuable: Ideal for roles that focus on public engagement, media relations, and promoting NTCA’s initiatives to a broad audience.
Top 5 Certifications Most Suited:
Certified Fair Trading Officer (CFTC)
Why it's valuable: Enhances understanding of consumer protection laws and helps ensure compliance in the Territory.Diploma of Building and Construction (Building Surveying)
Why it's valuable: Supports roles involved in resolving building disputes, inspecting construction projects, and ensuring compliance with the Building Act.National Consumer Protection Law Certificate
Why it's valuable: Equips staff with in-depth knowledge of Australian Consumer Law (ACL), essential for NTCA’s role in enforcing fair trading practices.Real Estate Certification
Why it's valuable: Valuable for NTCA staff working on residential tenancy disputes and advising on compliance with tenancy laws.Certificate IV in Workplace Health and Safety
Why it's valuable: Ensures NTCA's outreach programs and engagements with businesses meet high health and safety standards.
Top 5 Trades / Professions Most Suited:
Legal Professionals (Solicitors, Paralegals)
Why it's valuable: Legal expertise is essential for interpreting and enforcing consumer protection laws within NTCA’s operations.Compliance Officers
Why it's valuable: These professionals ensure that businesses comply with NTCA’s regulatory framework, which is vital for fair trading and consumer protection.Community Outreach Workers
Why it's valuable: Outreach staff engage with diverse communities, providing vital information and resources to consumers regarding their rights and responsibilities.Building Surveyors and Inspectors
Why it's valuable: Crucial for resolving building-related disputes, ensuring construction projects adhere to legal standards, and protecting consumers from unsafe practices.Scam Investigators
Why it's valuable: Expertise in identifying and preventing fraud is critical for NTCA’s work in combating scams and protecting consumers from financial harm.
Top 5 Skills Most Suited:
Communication Skills: Vital for engaging with consumers, businesses, and government entities, while promoting consumer rights and conducting outreach programs.
Mediation and Conflict Resolution: Crucial for resolving disputes between businesses and consumers, and ensuring that parties reach fair outcomes.
Legal and Regulatory Knowledge: Essential for understanding and enforcing consumer protection laws, particularly under the Australian Consumer Law (ACL).
Public Engagement: Key for raising awareness via media platforms, community events, and educational sessions to inform the public about consumer rights.
Cultural Awareness: Important for engaging effectively with Aboriginal communities and other diverse populations across the Northern Territory.
Top 5 Work Experiences Most Suited:
Experience in Consumer Protection
Why it's valuable: Previous roles in consumer protection are beneficial for understanding NTCA’s key functions, including dispute resolution and legislative enforcement.Experience in Tenancy and Housing
Why it's valuable: Knowledge in tenancy laws and managing residential disputes directly aligns with NTCA’s responsibilities as the Commissioner of Tenancies.Experience in Community Outreach
Why it's valuable: Practical experience in engaging communities helps NTCA effectively deliver educational programs and support services across the Northern Territory.Experience in Regulatory Compliance
Why it's valuable: Compliance experience is vital for monitoring businesses and ensuring they adhere to NTCA’s consumer protection laws.Experience in Fraud Prevention and Investigation
Why it's valuable: This experience is crucial for NTCA’s efforts to combat scams and ensure that consumers are protected from fraudulent activities.
The Key Facts
Name of Department: Northern Territory Consumer Affairs (NTCA)
CEO: Traci Keys
Location: Northern Territory (Darwin and Alice Springs)
Year Founded: 1990
Mission and Purpose: NTCA aims to promote fair trading and protect consumers in the Northern Territory. One real-world example of their impact is their work in improving the rights of domestic violence victims through tenancy reforms, including the ability for victims to expedite lease terminations and make necessary safety modifications.
Getting a Job at NTCA
Academic Subjects of Value:
Certificate / Diploma Level: Consumer Protection, Building and Construction, Business Management
Bachelor / Master Level: Law, Public Administration, Social Work
PhDs: Law, Public Policy
Trades and Professions:
Legal Professionals, Compliance Officers, Outreach Workers, Surveyors, Investigators
Skills Sought:
Soft Skills: Communication, Mediation, Public Speaking
Technical Skills: Legal and Regulatory Knowledge, Compliance Tools, Digital Literacy
General Skills: Problem-Solving, Teamwork, Cultural Sensitivity
Hobbies and Interests Aligned with NTCA:
Advocacy for consumer rights, Community Outreach, Public Policy Engagement
Want More Information on NTCA?
Contact NTCA:
Website: consumeraffairs.nt.gov.au
Phone: 1800 019 319
Email: consumeraffairs@nt.gov.au
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DISCLAIMER:
The information provided in this article is for informational purposes only and is based on publicly available information, including annual reports. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information on this article. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this article.